Privacy Policy

Definitions

To facilitate understanding of this Policy, the main definitions are as follows:

  • Cookies: Files sent by the Portal server to the Visitors' device to identify preferences and personalize navigation.
  • Amazon Struthio: Controller of this Portal, INDÚSTRIA E COMÉRCIO AMAZON STRUTHIO LTDA , registered with CNPJ no. 11,627,512/0001-07, headquartered at RO 470 KM 55.5, Mirante da Serra - RO, ZIP Code 76926-000, and logistics unit at Rua Umberto Pucci, no. 231, Indaiatuba - SP, ZIP Code 13339-612.
  • IP: Internet protocol address that identifies devices connected to the network.
  • Logs: Records of Visitors’ interactions with the Portal.
  • Portal: The electronic address www .amazonstruthio .com .br and its subdomains.
  • Visitor: Any person who browses the Portal.
  • User: Visitors authenticated in the Portal system.
  • Web beacons: Features that monitor navigation and behavior on the website without installing files on the Visitor's device.

2. Data and Information Collection

We collect information when:

  • You interact with Portal features, such as the Customer Service Center .
  • You fill out forms or voluntarily provide information to use our services.

3. Data and Information Storage

  • The data collected is stored in secure environments, protected by advanced technologies, and only qualified and authorized people have access.
  • We adopt technical and administrative measures to minimize risks of loss, misuse or unauthorized access.
  • However, we recognize that no system is absolutely secure, and we are not responsible for any damages resulting from failures, invasions or viruses, except in cases of proven intent or negligence.

4. Use of Data

The data may be used to:

  • Service: Answer questions and requests.
  • Legal Compliance: Comply with court orders or legal obligations.
  • Legal Defense: Guarantee rights in administrative or judicial processes.
  • Service Improvement: Compile statistics and understand Visitor preferences.
  • Communication: Update records and send information about promotions, news and events.
  • Security: Protect the user experience and the functioning of the Portal.

Important:
We do not share, sell, rent or transfer your data to third parties without your explicit authorization, except legal obligations.

5. Cookies and Similar Technologies

  • Cookies: Used to personalize your experience. You can disable them in your browser, but this may limit some functionality.
  • Web Beacons: Used to analyze navigation, without the need to be installed on the device.
  • Other technologies may be implemented, always respecting your privacy and preferences.

User Rights

  • Access and Control: You can request access, correction or deletion of your data through the Customer Service Center .
  • Withdrawal of Consent: If you decide to withdraw your consent to the use of data, please contact us. Please note that some information may be retained for legal compliance.

7. Transparency and Security

Our commitment to transparency includes:

  • Providing clear information about corporate identity, business model and policies.
  • Displaying reviews and certifications that demonstrate our credibility.
  • Use of professional design with SSL certificate to protect your information.

General Provisions

  • This policy may be updated at any time. We recommend that you review it periodically.
  • If you have any questions, please contact our Customer Service Center .

9. Applicable Law and Jurisdiction

This Policy is governed by Brazilian laws, and the Court of Indaiatuba-SP is elected to resolve any issues.

Contact

If you require additional information or have questions about this Policy, please contact us by email at falecom @amazonstruthio .com .br or by telephone available on the website.